Write to us
One person reads every message. Anything about Loam — a bug, a figure that looks wrong, a feature you want, a subscription question — goes to the same address.
support@trackwithloam.comWhat helps
Your device and app version, the screen you were on, and what you expected to see. Screenshots are welcome. Never send account numbers, card numbers or bank logins; we do not need them, and Loam never asks for them.
Billing and refunds
Subscriptions are handled by the App Store and Google Play, so cancellations and refunds are requested there. Write to us anyway if something looks wrong and we will point you to the right place.
Recovering data
Loam keeps your data on your phone and nowhere else, so there is no copy here for us to restore. If a device backup exists, restoring it brings Loam back with it.
Also worth reading
The privacy policy covers what Loam stores and looks up. The terms cover the trial, the subscription and what the figures are.